Last updated: 17th September 2026
1. Agreement to Terms
By accessing or placing an order on fluffvale.com (the "Site"), operated by Fluffvale, you agree to be bound by these Terms of Service. Fluffvale's full legal and business identity is available in our Privacy Policy. If you do not agree to these Terms, please do not use the Site.
2. Eligibility
You must be at least 18 years old, or the age of majority in your state of residence, to place an order on this Site.
3. Products
We display product descriptions and images as accurately as possible. We do not guarantee that colors, sizes, or details will be 100% accurate due to display settings and supplier variations. We reserve the right to limit quantities, discontinue products, or correct errors in pricing or descriptions at any time.
4. Pricing and Payment
All prices are listed in US Dollars (USD) and are subject to change without notice. Applicable taxes, if any, will be calculated and displayed at checkout. Payment is processed securely through Shopify Payments. By providing payment information, you represent that you are authorized to use the payment method provided.
5. Order Acceptance and Cancellation
Your order is an offer to purchase. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If we cancel an order after payment has been charged, you will receive a full refund.
6. Shipping and Delivery
For shipping timelines, delivery estimates, and costs, please see our Shipping & Delivery Policy. Delivery dates are estimates only; we are not liable for delays caused by carriers, customs, or circumstances beyond our control.
7. Return and Refund
For our return and refund terms, please see our Return Policy. By placing an order, you agree to the terms outlined there.
8. Intellectual Property
All content on this Site — including text, graphics, logos, and images — is the property of Fluffvale or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without prior written permission.
9. Prohibited Uses
You agree not to use the Site for any unlawful purpose, to attempt unauthorized access to our systems, to submit false or fraudulent orders, or to interfere with the Site's security or functionality.
10. Disclaimer of Warranties
The Site and products are provided "as is" without warranties of any kind, express or implied, except where required by applicable law. We do not guarantee that the Site will be uninterrupted, error-free, or secure.
11. Limitation of Liability
To the fullest extent permitted by law, Fluffvale is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it. Our total liability for any claim is limited to the amount you paid for the product in question.
12. Indemnification
You agree to indemnify and hold Fluffvale harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Site.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law principles. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands.
14. Changes to These Terms
We may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
15. Contact Us
Questions about these Terms can be sent to info@fluffvale.com.